Privacy Policy

Last updated: 6/23/2026

1. Information We Collect

We collect information you provide directly: name, phone number, email, delivery address, and order history. We also collect usage data such as pages visited, products viewed, and device information.

2. How We Use Your Information

Process and deliver your orders
Send order confirmations and updates via SMS/email
Provide customer support and resolve issues
Personalize your shopping experience
Send promotional offers (with your consent)
Improve our products and services
Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We share data only with: (a) delivery partners for order fulfillment; (b) payment processors for transaction security; (c) SMS/email service providers for communications; (d) law enforcement when required by Bangladeshi law.

4. Data Security

We use industry-standard SSL encryption to protect your data. Payment information is processed by secure third-party gateways and never stored on our servers. Passwords are hashed using bcrypt.

5. Cookies & Local Storage

We use cookies and local storage to remember your cart, login session, and preferences. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to: (a) access your personal data; (b) correct inaccurate information; (c) request deletion of your account; (d) opt-out of marketing communications; (e) download your order history.

To exercise these rights, contact us at support@cookora.xyz.

7. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for tax and legal compliance.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via SMS or email.

10. Contact

For privacy questions, contact: support@cookora.xyz · 01842979350 · House #45, Road #11, Dhanmondi, Dhaka-1209.